FAQ

Placing Orders

        Order Confirmation 

If your order was not successfully placed, you will not receive an order confirmation.

Pending Charges

If your order attempt was unsuccessful, any charges shown are usually pending only and should automatically disappear, as they will not be posted.

Order Fail
If you are attempting to place an order and it fails, this means your credit could not be succesfully authenticate by our merchant system. We suggest that you contact your bank to compare the information you are entering into the order and what they have on file.

Product

Inventory Reporting

If items are showing on hand on our website, that is a real time reporting to our physical inventory reporting in Whitehorse, YT.

Special Orders 

If there is a product that you are looking for that you cannot find our on website. Please reach out to our team via ecom@trinittiech.ca to inquire if we are able to setup a order for your request.

Do you sell Apple products?

TRINITI Technology is an Apple Authorized Reseller, you should be able to see iPads, MacBook, and Mac Mini in our online store. We do have skus available instore that may not be listed online due to our reseller agreement. Please reach out to your account manager to learn more about Apple.

The checkout page won't let me order a gaming console.

As noted in the product listing, we’re currently unable to ship consoles to addresses outside of the Yukon. If your shipping address is within the Yukon, or if you select the Buy Online, Pick Up In-Store option, you should be able to proceed with checkout.

Shipping 

It saids you ship to all address in Canada, but i'm unable to checkout with the Canadian addresses I'm using?

We are able to ship to most locations across Canada. However, certain vendor agreements and shipping restrictions may limit where specific products can be delivered. Depending on the product and the distribution centre fulfilling the order, our carrier may be unable to ship to certain addresses within Canada.

Where does our orders ship from?

If you’re located in the Yukon, your order will be fulfilled by our team in Whitehorse. For orders elsewhere in Canada, the fulfillment location will depend on the region and product. Your order may be fulfilled from one of our distribution centres in British Columbia, Alberta, Ontario, or Quebec.

Can you ship to the US address?

At this time due to the complexity of tariffs and export requirements we are unable to fulfill orders to addresses outside of Canada.

What can i expect for shipping cost?

Orders over $70 will receive free shipping in Canada, and if the order is less than $70 in order value before GST - the shipping will be $10. The only exception to this will be oversized and items heavier than 60lbs per piece. 

How long does it take to receive my order?

This will vary based on where you are located. For orders in Whitehorse, it should be delivered within the same business day if processed before noon. 

For orders in the Yukon, it should be received within 2-3 business days from when the order is placed. 

For orders in the rest of Canada, if fulfilled from the Yukon should be received within 5-7 business days. Xpresspost orders should be received within 3-4 business days. 

Why are certain products excluded from being fulfilled outside the Yukon?

Due to the nature of shipping regulations and availability, there is some categories that we are unable to fulfill outside the Yukon and Northern BC.

 Yukon Government GST Exemption

For authorized purchasers in the Yukon Government, if you just send us an email at ecom@trinititech.ca with your yukon.ca email - we will be able to setup an online account where you will have GST exemption. The account will allow you to choose shipping to your location or buy online and pickup instore.