FAQ

Placing Orders

  • Order Confirmation 
If your order wasn't successfully placed, you won't receive a order confirmation. 


  • Pending Charges
If your order attempt was unsuccessful, any charges shown are usually pending only and should automatically disappear, as they will not be posted.

  • Order Fail
If you are attempting to place an order and it fails, this means your credit could not be succesfully authenticate by our merchant system. We suggest that you contact your bank to compare the information you are entering into the order and what they have on file.



Product

Inventory Reporting

If items are showing on hand on our website, that is a real time reporting to our physical inventory reporting in Whitehorse, YT.

Special Orders 

If there is a product that you are looking for that you cannot find our on website. Please reach out to our team via ecom@trinittiech.ca to inquire if we are able to setup a order for your request.

Do you sell Apple products?

TRINITI Technology is an  Apple Authorized Reseller, you should be able to see iPads, MacBook, and Mac Mini in our online store. We do have skus available instore that may not be listed online due to our reseller agreement. Please reach out to your account manager to learn more about Apple.

The checkout page won't let me order a console.

As stated in the product listing, we’re unable to ship consoles outside of the Yukon. If your shipping address is within the Yukon, or if you select Buy Online, Pick Up In-Store, you should be able to complete the checkout process.

Shipping 

Where does our orders ship from?

If you are located in the Yukon the order will be fulfilled by our team in Whitehorse. However, for national orders this is dependent on the region and product that may lead it to be fulfilled by our distribution centre located in BC, AB, ON, or QC.

What can i expect for shipping cost?

Orders over $70 will receive free shipping in Canada, and if the order is less than $70 in order value before GST - the shipping will be $10. The only exception to this will be oversized and items heavier than 60lbs per piece. 

How long does it take to receive my order?

This will vary based on where you are located. For orders in Whitehorse, it should be delivered within the same business day if processed before noon. 

For orders in the Yukon, it should be received within 2-3 business days from when the order is placed. 

For orders in the rest of Canada, if fulfilled from the Yukon should be received within 5-7 business days. Xpresspost orders should be received within 3-4 business days. 

Why are certain products excluded from being fulfilled outside the Yukon?

Due to the nature of shipping regulations and availability, there is some categories that we are unable to fulfill outside the Yukon and Northern BC.

 Yukon Government GST Exemption

For authorized purchasers in the Yukon Government, if you just send us an email at ecom@trinititech.ca with your yukon.ca email - we will be able to setup an online account where you will have GST exemption. The account will allow you to choose shipping to your location or buy online and pickup instore.